Return & Refund Policy

Thank you for shopping with Sloane Fashion Store. We strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the date you receive your order.

To be eligible for a return, items must:

• Be unused, unworn, and in their original condition.

• Have all original tags attached.

• Be returned in the original packaging where possible.

• Be accompanied by proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Final sale or clearance items

• Personalized or custom-made products

• Items damaged through misuse, wear and tear, or improper care

How to Request a Return

To initiate a return, please contact us at:

Contact Person: Anthonio
Email: robynleghh@gmail.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

We will provide instructions for returning your item.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is:

• Damaged

• Defective

• Incorrect

Contact us within 7 days of receiving your order. Please provide photographs of the issue so we can evaluate and resolve it promptly.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method used for the purchase.

• Processing times may vary depending on your payment provider.

• Refunds typically appear within 5–10 business days after approval.

Partial Refunds

In certain situations, only partial refunds may be granted, including:

• Items returned in a condition different from their original condition

• Items missing parts, tags, or packaging

• Returns requested outside the applicable return period

Exchanges

We replace items only if they are defective, damaged, or if an exchange is otherwise approved by us.

To request an exchange, please contact:

robynleghh@gmail.com

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, it cannot be cancelled and must instead be returned in accordance with this policy.

Chargebacks

If you experience any issue with your order, we encourage you to contact us first so we can work toward a resolution before initiating a chargeback with your payment provider.

Contact Information

If you have questions about this Return & Refund Policy, please contact:

Sloane Fashion Store
Contact Person: Anthonio
Email: robynleghh@gmail.com

We are committed to resolving customer concerns fairly and promptly.