Shipping Policy

Thank you for shopping with Sloane Fashion Store. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on:

• Weekends

• Federal holidays

• Other non-business days

During periods of high order volume, processing times may be slightly delayed. We appreciate your patience and understanding.

2. Shipping Destinations

We currently ship to customers within the United States and select international locations where available.

If shipping is unavailable to your location, you will be notified during checkout.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Order value

• Package weight

• Delivery destination

• Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

4. Estimated Delivery Times

Estimated delivery times may vary depending on your location and selected shipping method.

Typical delivery estimates are:

United States

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–5 business days

International Orders

• Standard International Shipping: 7–21 business days

Please note that these delivery estimates are not guaranteed.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take time to appear after shipment.

6. Delayed Deliveries

While we strive to meet estimated delivery times, delays may occur due to:

• Weather conditions

• Carrier disruptions

• Customs inspections

• High shipping volumes

• Events beyond our control

Sloane Fashion Store is not responsible for delays caused by shipping carriers or customs authorities.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is supplied:

• We may not be able to modify the address after an order has been processed.

• Additional shipping fees may apply if a package must be re-shipped.

• We are not responsible for orders delivered to incorrectly provided addresses.

8. Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, responsibility for the package transfers to the customer.

If you believe your package has been lost or stolen:

• Contact the shipping carrier first.

• Contact us at robynleghh@gmail.com for assistance.

We will make reasonable efforts to help investigate the issue but cannot guarantee reimbursement for packages confirmed as delivered.

9. Damaged Shipments

If your order arrives damaged:

• Contact us within 7 days of delivery.

• Include your order number.

• Provide photographs of the damaged item(s) and packaging.

We will review your claim and work toward an appropriate resolution.

10. Customs, Duties, and Taxes

For international orders:

• Customers are responsible for any customs duties, import taxes, or other fees imposed by their local authorities.

• These charges are not included in product or shipping prices unless explicitly stated.

Failure to pay customs fees may result in delays or returned shipments.

11. Shipping Restrictions

We reserve the right to:

• Limit shipping to certain regions or countries.

• Refuse shipment of orders that violate applicable laws or regulations.

• Cancel orders that cannot be fulfilled due to shipping restrictions.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Sloane Fashion Store
Contact Person: Anthonio
Email: robynleghh@gmail.com

We are committed to providing a smooth and reliable shopping experience and will do our best to assist with any shipping-related concerns.